Last Updated: October 2025
Company Name: Wiseserve Limited
Website: https://wiseserve.net
Contact: [email protected] | Phone: 01865 451 177
1. Introduction
At Wiseserve, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information.
This Privacy Policy explains what data we collect, why we collect it, and how we use it in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, company name, and address.
- Technical Information: IP address, browser type, device information, and website usage data.
- Communication Data: Information you provide through our contact forms, live chat, or support tickets.
- Transaction Data: Payment and billing information (handled securely through third-party payment providers).
We do not collect or store sensitive financial details like credit card numbers on our servers.
3. How We Use Your Information
Your information helps us to:
- Respond to enquiries and provide requested services.
- Improve our website, products, and support services.
- Send service updates, security alerts, or promotional offers (only if you’ve opted in).
- Maintain internal records and comply with legal obligations.
We will never sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, analyze site traffic, and provide relevant content.
You can manage or disable cookies in your browser settings.
For more details, please review our Cookie Policy.
5. Data Security
We implement industry-standard security measures including encryption, firewalls, and secure hosting environments to protect your data from unauthorized access, alteration, or loss.
6. Sharing Your Information
We may share limited data with trusted third parties that help us operate our business, such as:
- IT and web hosting providers
- Payment gateways
- Analytics and marketing platforms (e.g., Google Analytics)
All third parties are required to handle your information securely and comply with applicable privacy laws.
7. Your Data Rights
Under GDPR, you have the right to:
- Access a copy of your personal data
- Request correction or deletion of your information
- Object to or restrict processing
- Withdraw consent at any time
To exercise these rights, please contact [email protected].
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. External Links
Our website may contain links to other sites. Wiseserve is not responsible for the privacy practices or content of external websites.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions or concerns regarding our Privacy Policy or how we handle your personal data, please contact us at:
📧 [email protected]
📞 01865 451 177
🏢 154 Oxford Road, Cowley, Oxford, OX4 2EB, United Kingdom